Shipping policy

🚚 Shipping Policy — FALCOLO

Wear Your Legacy. Delivered With Care.

📦 Order Processing Time

All orders are processed within 1–2 business days.

Orders are processed Monday to Saturday (excluding public holidays).

A confirmation email will be sent once your order is placed.

 

 

📍 Order Tracking

A tracking number will be sent to your email/SMS after shipment.

You can track your order on Shiprocket / Delhivery website.

Tracking may take 24–48 hours to activate after dispatch.

 

❌ Undeliverable Orders

If your order could not be delivered:

Our courier will make 2 delivery attempts.

After that, the parcel will be returned to our warehouse.

We will contact you to arrange re-delivery.

Re-delivery charges will be borne by the customer.

 

🏔️ Remote Area Delivery

Delivery to certain remote or rural areas may take 7–10 business days.

Enter your pincode at checkout to check delivery availability.

📬 Wrong Address

Address change requests must be raised within 12 hours of placing the order.

Email us at: info.falcolo@gmail.com

Address changes will not be possible after this window.

 

 

💔 Damaged or Lost Shipment

If you receive a damaged product or your order is lost in transit:

Contact us within 48 hours of delivery.

Share an unboxing video or photo as proof.

We will arrange a free replacement  — no questions asked.

 

 

📞 Contact Us

For any queries, reach out to us:

📧 Email: info.falcolo@gmail.com

⏰ Response Time: Within 24 hours