Exchange Policy

At FALCOLO, we are committed to providing premium-quality products. If you receive an item with a manufacturing defect, wrong size, or incorrect product, we're happy to help.

Eligibility for Exchange

- Exchange requests must be made within 7 days of delivery.

- The product must be unused, unwashed, and in its original condition with all tags and original packaging intact.

- A valid order number or proof of purchase is required.

Exchange is Available For

- Wrong size received

- Wrong item delivered

- Manufacturing defects or damaged products

Exchange is Not Available For

- Products that have been worn, washed, altered, or damaged after delivery.

- Minor color variations due to lighting or screen settings.

- Sale, clearance, or limited-edition items (unless they arrive damaged or defective).

Exchange Process

1. Contact our support team within 7 days of receiving your order.

2. Share your order number along with clear photos of the product (if applicable).

3. Once your request is approved, we will provide further instructions.

4. After we receive and inspect the returned item, your replacement will be shipped.

Important Note

- Exchanges are subject to stock availability.

- If the requested size or product is unavailable, we may offer store credit or another suitable replacement.

- FALCOLO reserves the right to reject exchange requests that do not meet the above conditions.

No-Refunds policy